Cloud Based Call Center Application Built for Your Utility Business
Built on the MiUtility® platform, MiAgent is a new approach to customer relationship management. MiAgent takes advantage of Web 2.0 technology and strips away all the filler and complexity of classic web-based CRM solutions in the market today. This leaves a fully customizable application where Customer Service Agents can select from a list of widgets and functions to handle call-in customer’s questions and requests. Expect reduced call handle time.
Integrated with IVR solutions to automatically load customer information.
Integrated with email and SMS solutions to send customers information real-time during calls.
Meter Reading graphs integrated with weather allow CSRs to troubleshoot high bill complaints.
Available for the CSR to quickly type notes as they are talking with the customer that can be saved as a contact/IR.
Pertinent account details available at a glance without having to navigate to other screens, allowing 90% of calls to be answered from one screen, reducing call time.
No data replication required between ERP system and MiAgent.
Ability to quickly view recent service orders and any pending orders.
Simplified Move in and Move out process with configurable validations that alert your Agents.