Products

 

Your Customers Have Spoken

Their once-a-month relationship with you isn’t working. It’s not that they don’t appreciate you. They just want you to get with the times. They want the same web-based account management they’ve been getting from their banks, phone providers, and credit card companies for years. Fast, easily accessible, and uncomplicated. Real-time. Self-service.

Avertra® can help you achieve this win-win relationship with everything you need to meet your customers expectations online while reducing your operating costs in the process. And we’ve taken it a step further. We made it mobile.

Introducing MiUtility®: Avertra’s Web Portal and Mobile App

Avertra® introduces easy-to-use and highly effective solutions that satisfy consumers’ expectations while dramatically improving the efficiency of gas, water, and electric utilities operations. MiUtility’s web portal and mobile app provides a one-stop platform for every stage of the customer life cycle—from applying for service to managing account information, monitoring usage, and paying bills.

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Benefits

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ENHANCED COMMUNICATION

  • Sends notifications of disruption in service or changes to account
  • Allows customer to submit and track service cases through the portal
  • Alerts customer when bill is due or payment is late
  • Notifies customer when automatic payments are made
  • Provides electronic delivery of green marketing material

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MORE CUSTOMER CONTROL

  • Reduces call center call volume and workload
  • Provides real-time views of usage
  • Allows customer to monitor performance and adapt smart, socially responsible habits

Request a Demo

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SIMPLIFIED BILLING

  • Saves on paper and postage costs
  • Eliminates delays due to undeliverable mail
  • Enables customer to change or update his account profile
  • Allows 24/7 access to billing history and information—anytime, anywhere
  • Provides real-time, secure PCI compliant payment processing

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Current Utility Models Waste ..TIME & MONEY

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  • on physical meter reads and verifications
  • outdated customer information
  • manual data entry
  • excessive call loads in service centers

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  • on e-mails to customers
  • on paper statements
  • on marketing mailers
  • increased call center and field operations

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Waste of Time_&_Money
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The old way doesn’t provide consumers with a meaningful presentation of their utility usage, nor does it offer them the self-service management they expect. This antiquated model is bad for the environment, bad for your customers, and bad for your bottom line.

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Rapid ROI

Water and energy companies will quickly realize a return on investment. No more unnecessary paperwork and operational costs—both inside call centers and out on the field—cutting into your profits.

Your customers will save, too. Real-time analysis of utility usage encourages consumers to take intelligent steps towards reducing their resource consumption and lowering their monthly bills.

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Guarantees

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  • 100% network uptime
  • Highest level of security
  • 24/7 support team dedicated to your account
  • Immediate response to emergency support tickets
  • Tier 2 and tier 3 support for efficient, expert level troubleshooting

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  • The best user experience across multiple devices
  • Rapidly deployable solutions
  • Seamless integration with any CIS backends
  • Improved scalability, performance, flexibility and maintenance with multi-tier architecture

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